E S S E N T IA L  P O L I C I E S

All gift cards and opened retail products are non-refundable.

At Essential, we strive to provide exceptional care to all our patients. Due to limited availability, it is important that scheduled appointments are honored.  Patients must cancel or reschedule at least 24 hours in advance of their appointment time.  We understand that unexpected situations arise. Occasional same-day reschedules may be accommodated at our discretion. However, frequent last-minute changes may result in policy enforcement.  If a patient does not show up for their scheduled appointment without prior notice or cancels within 24 hours, a $50 no-show fee will be charged to the card on file as compensation for the missed visit.  

Patients who arrive more than 10 minutes late may be considered a no-show and will be seen as time allows.

A credit card is kept on file for all appointments. Essential will never charge your stored card without your consent; however, "no shows" or appointments cancelled within 24 hours will be billed $50 to the card on file.

Once a medication order has been placed and processed, refunds cannot be provided. This policy is in place to uphold the safety, quality, and regulatory compliance of all pharmaceutical products.

We understand that circumstances may arise where changes or cancellations are needed. However, due to the sensitive nature of medications and the importance of maintaining their integrity, all sales are final once an order has been processed.  We encourage patients to carefully review their treatment plan and medication needs before enrolling in our Weight Management Program or any other medication related treatment.  

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Successful treatment requires significant and consistent effort. This includes adhering to prescribed treatments, lifestyle modifications, and follow-up appointments. Symptoms may not improve or could worsen without your active participation and cooperation.  It is important to understand that no guarantees of symptom improvement can be provided. Every patient’s response to treatment is unique, and results may vary.  If you are prescribed medication as part of your treatment, you must see your provider at least every six (6) months for follow-up evaluations. This ensures the safety and effectiveness of your care plan.

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Our team is always available to answer questions and provide guidance to ensure your satisfaction and a seamless healthcare experience.  Thank you for your understanding and trust in our services.

Photographs are an important part of your chart to accurately track your progress.  Photographs help us thoroughly see the changes in your skin and body from beginning of treatment until present.  "Baseline" photographs are customarily taken at your initial visit and kept on file in your medical chart for reference.   

Photos are used for these documentation purpose and only for marketing purposes when the patient has consented to use.   If a patient consents to marketing use of photos, said photographs will no longer be protected by federal privacy laws. Essential Advanced Skincare and Medspa will not use photographs except as permitted on an authorization form and with as much discretion as possible. 

At Essential, we offer telehealth consultations for patients who are physically located in Massachusetts at the time of their appointment. Telehealth allows us to provide convenient care while maintaining the same high standards of service and professionalism.  By participating in a telehealth appointment, you acknowledge and agree to the following:

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Location Requirement: Telehealth services are only available to patients who are physically present in Massachusetts at the time of the visit.

Confidentiality & Technology Risks: While we take every precaution to protect your privacy, telehealth services involve communication over electronic devices, which may pose risks, including potential HIPAA privacy concerns due to the use of third-party platforms (e.g., Zoom, phone calls).

Patient Responsibility: You agree to hold Essential and its providers harmless from any unintentional data breaches or privacy risks associated with telehealth communication methods.

Secure Environment: We recommend that you participate in your telehealth appointment from a private and secure location to maintain confidentiality.

Limitations of Telehealth: Some medical conditions or concerns may require an in-person visit, and our providers will determine when this is necessary.

The electronic communications systems we use will incorporate network and software security protocols to protect the confidentiality of patient identification and imaging data, and will include measures to safeguard the data and ensure its integrity against intentional and unintentional corruption.

Our nurse practitioners’ care is in addition to, and not a replacement for, your primary care physician. Responsibility for your overall medical care should remain with your primary care doctor, if you have one, and we strongly encourage you to locate one if you do not. The purpose of this form is to obtain your consent for a telemedicine consultation with Essential Advanced Skincare and Medspa and its associates.

Benefits Of Telehealth Services
The use of telehealth services may have the following benefits:
· Making it more convenient and more efficient for you to access our providers
· Enabling you to interact with us without an in-office appointment;
· Improved access to care

Possible Telehealth Risks
While the use of telehealth services can provide potential benefits for you, there are also potential risks associated with the use of telehealth. These risks include, but may not be limited to: if the transmitted information or call is of poor quality it may be necessary for you to reschedule to another time or for an in-person visit; we may not be able to conduct certain tests or assess vital signs in-person may in some cases prevent them from providing a diagnosis or treatment; we may not be able to provide treatment for your particular condition and you may be required to seek alternative services or providers; delays in medical evaluation/treatment could occur due to deficiencies or failures of the technology or electronic equipment; the electronic systems or other security protocols or safeguards used in providing telehealth services could fail, causing a breach of privacy of your medical or other information; a lack of access to medical records may result in adverse drug interactions or allergic reactions or other judgment errors. Please alert your provider to all medications and conditions during each telehealth visit; as telehealth services take place outside of the medical office, there is a potential for other people to overhear the consultation. We will take reasonable steps to ensure your privacy. It is important for you to make sure you find a private place for the consultation where you will not be interrupted. It is also important for you to protect the privacy of the consultation on your cell phone or other device, and that you be in an area where other people are not present and cannot overhear your conversation with your provider.

Patients should never use telehealth services in a medical emergency. Please dial 911 or go to an emergency department immediately.

Patients have the right to withhold or withdraw consent to the use of telehealth at any time, without affecting right to future care or treatment.